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Empathy Mapping
Empathy in Design Thinking
What is Design Thinking
What is Empathy
What is Empathy Mapping
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Module 01: The Empathy Map
Introduction to the Empathy Map
What Does Your User Hear?
What is Your User Seeing?
What is Your User Saying and Doing?
What is Your User Thinking and Feeling?
What About User Pains?
What About User Gains?
Module 02: Building an Empathy Map
The First Step Begins With a Single Interaction
Understanding the Environment
Beyond the Environment
Actions and Words
Time to Play Therapist
Putting it All Together
Module 03: Empathy Map Tips & Tricks
Some Tips & Tricks
One Last Thought
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Time to Play Therapist
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